Cancellation & Refunds
The policies apply if you purchased a subscription to any of our Google Workspace add-ons:
Mergo, Folgo, or Publigo
Mergo, Folgo, and Publigo use Paypal and Stripe as their payment gateways.
This means that Scriptit (the creator of Mergo, Folgo, and Publigo) does not have access to your Credit Card or Banking information - Learn more.
Cancel your subscription renewal
To cancel the renewal of your subscription:
Email us at sales@scriptit.fr or
Access the Stripe Customer Portal
- This allows you to self-manage your subscription:
▸Update or change payment methods (switch to another credit/debit card)
▸Update billing information (name, billing address, Tax ID, ...)
▸Manage/cancel subscriptions
▸Manage invoices
▸View your payment history
📌 Notes:
Monthly and yearly subscriptions are automatically renewed at the end of the subscription period.
Lifetime plans are only charged once and have no renewal.
You can cancel automatic subscription renewal at any time.
Please make sure to submit a cancellation request to us (or cancel by yourself) at least 2 business days before the renewal date - to avoid the auto-renewal and getting charged again.
Canceling a subscription renewal does not terminate the service immediately.
It simply means that we instruct Paypal or Stripe to stop collecting recurring future payments.Canceling also does not mean that you will get a pro-rated refund.
Refund is a separate process and is subject to our terms.Only the registered subscriber can request a cancellation or refund.
If a different email address is used in the email request (not the one registered in the Mergo/Folgo/Publigo subscription), authentication procedures will be implemented to ensure account ownership.
Refund Policy
Mergo, Folgo, and Publigo only offer refunds on these conditions:
A. Duplicate charges from Paypal or Stripe.
B. The relevant account has a Yearly or Lifetime subscription.
AND
That Yearly or Lifetime subscription has never been used after the purchase (or renewal) date.
When a refund is granted, this will immediately terminate your subscription.
All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected. Learn more about our payment gateway's refund procedure:
Also note that the payment gateway fees (Stripe and / or Paypal fees) will be deducted from refunds.